On August 7, one day after student Le Hoang Long (6 years old, first grader in Tokyo Gateway High School) died after being left alone for 9 hours in a shuttle bus, Mr. Truong Tat Thanh, Assistant President
Mr. Thanh shared that not only he but also the parents of 17 students in the class were dissatisfied with the way the school connected and communicated.
At the first meeting, the school showed the student information management application on the computer for parents to download to their phones and monitor, and said that school information would be posted on this application and emailed to
As soon as they learned about the school’s communication method, an older parent said that if they don’t use email or use smartphones, how can they know their child’s information?
`If my child is sent here, I must be able to communicate and have a direct connection with the teacher. We cannot let a situation happen where one child is missing all day and the school does not inform parents at all,` he said.
The school’s application was downloaded by first grade parents on the day they accepted grade 5/8.
Having a child in 5th grade, Ms. Pham Thi Mien affirmed that contact with the school is absolutely not through the homeroom teacher, everything goes through the administrative office.
A parent of a first grade child said the school introduced student information management software, but it was very limited.
The report of the Cau Giay District Department of Education and Training also shows that homeroom teachers do not directly contact students’ parents.
Present at Hospital E in Hanoi with the victim’s family on the evening of August 6, Ms. Tran Thi Hong Hanh, Chairwoman of the Board of Directors of Gateway School, also said that the head of the roll call noticed that Long was absent and should notify the system.
Evaluating the school’s connection with parents, at a press conference at noon on August 7, Mr. Pham Xuan Anh, Head of the Department of Education and Training of Cau Giay District, said the principle is that when a student is absent, the school must notify them.
Two days after the death of student Le Hoang Long, activities at Gateway School (80 Khuc Thua Du Street, Cau Giay, Hanoi) took place normally.
The school has not responded to related issues, such as pick-up and drop-off, connecting the school and parents… In a statement posted on the website, the Chairman of the Board of Directors of Gateway School said that the relevant personnel had been suspended.
Earlier on the morning of August 6, student Le Hoang Long, 1st grade Tokyo Gateway School, was forgotten on the bus.
Gateway School is headquartered at 89 Khuc Thua Du (Dich Vong ward, Cau Giay, Hanoi) with a total usable area of up to 15,000 m2.
Gateway School, Cau Giay campus, started enrolling students in 2015, with programs in English and Vietnamese.
Duong Tam